Privacy Policy

Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.

1. Information We Collect

We collect different types of information, including:

• Personal Information: Name, email address, phone number, payment details (when payments are enabled) and any information you provide during registration and app utilisation ( package photo, pickup address,...)

• Transaction Data: Details of bookings, payments, and transactions made through our platform.

• Usage Data: Information on how you use our website/application, such as interactions, preferences, device ID and IP address.

• Analytics Data: We use third-party analytics services such as Firebase Analytics (by Google) to understand how users interact with our application. These services may collect information such as:

• 1. Device type and operating system

  2. App usage data (e.g., features used, session duration)

  3. Approximate location (based on IP address)

  4. A unique, anonymized identifier associated with the app installation (App Instance ID)

This information is collected in an aggregated and anonymous manner and is not used to identify individual users. It is solely used to improve the performance and user experience of the app.

2. How we use your infomation

We use your data to:

• Facilitate and improve our services.

• Process payments and transactions securely.

• Connect senders and travelers for package delivery.

• Communicate updates, notifications, and marketing offers.

• Ensure platform security and prevent fraud.

• Comply with legal obligations.

3. How We Share Your Infomation

We do not sell your personal data. However, we may share it with:

• Service Providers: Payment processors (e.g., Stripe), analytics tools, and customer support services.

• Other Users: Your name and contact details may be shared with the sender/traveler for coordination.

• Legal Authorities: When required by law or to protect our rights.

4. Data Security

We implement security measures to protect your data, but no method is 100% secure. You are responsible for keeping your account credentials safe.

5. Identity Verification (KYC)

To enhance user safety, prevent fraud, and comply with legal requirements, we use Stripe Identity to verify user identity.

During verification, users may be required to provide:

• Government-issued identification documents (such as passport or national ID)

• A live selfie or facial verification scan

Identity verification data is securely processed by Stripe, our third-party identity verification provider. We do not store government ID images or biometric data on our own servers.

Stripe may retain identity verification data in accordance with its legal and regulatory obligations. For more information, please refer to Stripe’s Privacy Policy: https://stripe.com/privacy

Users may request deletion of their account and associated data at any time by contacting us at flydel.service@gmail.com

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal data.

• Opt out of marketing emails.

• Disable cookies in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy. The latest version will always be available on our website.